GourmoSupport
How do I get the best results?
Photograph one page at a time, hold the phone parallel to the menu, avoid glare and make sure the text is in focus. Handwritten boards work too — get a bit closer.
A scan failed. Did I lose it?
No. Failed scans, “not a menu” results and connection problems are not counted. If the connection drops halfway, the dishes already shown are saved to History. (To prevent abuse, many failed scans in one day may start to count.)
Are the allergens reliable?
They are estimated from typical recipes and can be wrong. If you have an allergy, always ask the staff — use “Show to waiter” to point at the exact dish.
How do I restore my purchase on a new iPhone?
Open Settings in Gourmo and tap “Restore purchases” while signed in with the same Apple ID.
How do I cancel the yearly subscription?
Open Settings in Gourmo → “Manage subscription”, or iPhone Settings → your name → Subscriptions. Cancel at least 24 hours before renewal.
Does Gourmo work offline?
Reading a new menu needs an internet connection. Menus you already scanned are saved in History and open offline.
Which languages are supported?
The app speaks 30+ languages and reads menus in almost any language and script.
How do I request a refund?
Refunds are handled by Apple: reportaproblem.apple.com.